If you have more questions, please don’t hesitate to contact us.
Absolutely! When you place an order with us, you'll receive notifications every step of the way. First, we'll send you a confirmation email with all the details once we receive your order. Then, when your order is on its way, you'll get another notification with the shipping info. Depending on what you ordered, you might even get a message when it's been delivered. If you have any questions or need more info about your order, feel free to reach out to us anytime. We're here to help!
At the moment, we ship orders to the EU, Canada, and Australia. For any other destinations, please get in touch with us.
At Keka Naturals, we're committed to local production and manufacturing. Our products are meticulously crafted in certified and regulated facilities, utilizing state-of-the-art technology. We adhere strictly to GMP and ISO quality standards, ensuring that each product meets our rigorous quality criteria.
For our international customers, we offer both standard and tracked delivery options. If you're in Canada, the EU, or Australia, please note that our international standard delivery is untracked and may take 4-6 weeks. However, if you prefer a quicker option, our tracked delivery typically takes around 10 working days.
All orders placed before 1 pm UK time ship the same day (Monday–Friday). After 1 pm = next working day.
Canada - No fees on orders under CAD 150. Larger orders may attract duties/GST payable on delivery. Australia & New Zealand - No GST on orders under ≈£550. Above that threshold, you will pay 10 % GST + any duty when the parcel arrives. EU - Because of Brexit, we can’t pre-pay EU taxes anymore. Most customers pay €20–€40 extra when the parcel arrives, we hate it as much as you do!
To manage your subscription, sign in to your Keka Natural's account and navigate to the "Subscription" tab. From there, you can easily pause, edit, or cancel your subscription as needed.
Yes, we do! Keka Naturals offers a 14-day money-back guarantee. We provide excellent prices on top-quality supplements, but issues can happen during transit, so if you receive a damaged product or have any other issues with your items, just send us a message with your order number, and our experienced customer care team will take care of it for you.
You can cancel your subscription at any time. However, please ensure you cancel before a new subscription order is generated. You will always receive a notification a couple of days prior to a new subscription order being created.
No, we do not charge any fees for cancelling your subscription. You can cancel at any time without any additional costs.
Yes, all prices on the website include 20 % UK VAT. There are no surprise charges at checkout.
Prices are shown in GBP by default. The site auto-converts to USD, EUR, AUD, and CAD based on your location, and you are charged in your local currency with no conversion fees.
We’re real people based in the UK! Email us sales@kekanaturals.co.uk
Absolutely! When you place an order with us, you'll receive notifications every step of the way. First, we'll send you a confirmation email with all the details once we receive your order. Then, when your order is on its way, you'll get another notification with the shipping info. Depending on what you ordered, you might even get a message when it's been delivered. If you have any questions or need more info about your order, feel free to reach out to us anytime. We're here to help!
At Keka Naturals, we're committed to local production and manufacturing. Our products are meticulously crafted in certified and regulated facilities, utilizing state-of-the-art technology. We adhere strictly to GMP and ISO quality standards, ensuring that each product meets our rigorous quality criteria.
All orders placed before 1 pm UK time ship the same day (Monday–Friday). After 1 pm = next working day.
To manage your subscription, sign in to your Keka Natural's account and navigate to the "Subscription" tab. From there, you can easily pause, edit, or cancel your subscription as needed.
You can cancel your subscription at any time. However, please ensure you cancel before a new subscription order is generated. You will always receive a notification a couple of days prior to a new subscription order being created.
Yes, all prices on the website include 20 % UK VAT. There are no surprise charges at checkout.
We’re real people based in the UK! Email us sales@kekanaturals.co.uk
At the moment, we ship orders to the EU, Canada, and Australia. For any other destinations, please get in touch with us.
For our international customers, we offer both standard and tracked delivery options. If you're in Canada, the EU, or Australia, please note that our international standard delivery is untracked and may take 4-6 weeks. However, if you prefer a quicker option, our tracked delivery typically takes around 10 working days.
Canada - No fees on orders under CAD 150. Larger orders may attract duties/GST payable on delivery. Australia & New Zealand - No GST on orders under ≈£550. Above that threshold, you will pay 10 % GST + any duty when the parcel arrives. EU - Because of Brexit, we can’t pre-pay EU taxes anymore. Most customers pay €20–€40 extra when the parcel arrives, we hate it as much as you do!
Yes, we do! Keka Naturals offers a 14-day money-back guarantee. We provide excellent prices on top-quality supplements, but issues can happen during transit, so if you receive a damaged product or have any other issues with your items, just send us a message with your order number, and our experienced customer care team will take care of it for you.
No, we do not charge any fees for cancelling your subscription. You can cancel at any time without any additional costs.
Prices are shown in GBP by default. The site auto-converts to USD, EUR, AUD, and CAD based on your location, and you are charged in your local currency with no conversion fees.
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