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FAQs

If you have more questions, please don’t hesitate to contact us.
  • Absolutely!
    When you place an order with us, you'll receive notifications every step of the way. First, we'll send you a confirmation email with all the details once we receive your order. Then, when your order is on its way, you'll get another notification with the shipping info. Depending on what you ordered, you might even get a message when it's been delivered.
    If you have any questions or need more info about your order, feel free to reach out to us anytime. We're here to help!

  • We sure do! We're happy to ship your order to almost anywhere in the world.

  • For our international customers, we offer both standard and tracked delivery options. If you're in Canada, the US, or Australia, please note that our international standard delivery is an untracked service and can take 4-6 weeks for delivery. However, if you prefer a quicker option, our tracked delivery typically takes around 10 working days.

  • No worries at all! All charges are covered by us, so you won't need to worry about any extra costs.

  • Yes, we do! Keka Naturals offers a 14-day money-back guarantee. We provide excellent prices on top-quality supplements but issues can happen during the transit, so If you receive a damaged product or have any other issues with your items, just send us a message with your order number, and our experienced customer care team will take care of it for you.

  • At Keka Naturals, we're committed to local production and manufacturing. Our products are meticulously crafted in certified and regulated facilities, utilizing state-of-the-art technology. We adhere strictly to GMP and ISO quality standards, ensuring that each product meets our rigorous quality criteria.

  • Rest assured, your products will be dispatched within 1 working day of placing your order.

  • To manage your subscription, sign in to your Keka Natural's account and navigate to the "Subscription" tab. From there, you can easily pause, edit, or cancel your subscription as needed.

  • You can cancel your subscription at any time. However, please ensure you cancel before a new subscription order is generated. You will always receive a notification a couple of days prior to a new subscription order being created.

  • No, we do not charge any fees for canceling your subscription. You can cancel at any time without any additional costs.